Shipping Policy

Thank you for shopping with Elimelo! We strive to provide a smooth and reliable shipping experience. Below are the key details of our shipping policy:

1. When will my order be processed?

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed the next business day.

2. What are your shipping methods and delivery times?

  • Standard Shipping (UK): Typically 4-6 business days.
  • Expedited Shipping: Arrives within 2-3 business days for quicker delivery.
  • International Shipping: Available to select countries; delivery times and rates will be calculated at checkout. Please note that international shipments may take longer due to customs clearance.

3. How are shipping rates calculated?

  • Shipping fees are based on the weight and destination of your order.
  • Shipping costs will be calculated at checkout.

4. How can I track my order?

  • Once your order has shipped, you’ll receive a confirmation email with a tracking number.
  • You can track your order anytime by visiting the Order Tracking page and entering your tracking number.

5. Are there any customs duties or taxes on international orders?

  • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
  • Please check your country’s import regulations before placing your order.

6. What should I do if there’s an issue with my delivery?

  • If you experience any delivery issues, please contact our customer service team immediately:
  • We’ll work swiftly to resolve any issues and ensure your satisfaction.

7. How can I ensure my address is accurate?

  • Double-check your shipping address at checkout to avoid delays or additional charges.
  • Incorrect addresses can lead to shipping delays.

8. What happens if my shipment is delayed?

  • In the unlikely event of a delay, we will notify you promptly and provide updates on your order status.
  • We are committed to keeping you informed every step of the way.

9. How do I handle returns or refunds?

  • Please refer to our Return Policy for all the details on returns and refunds.
  • If you're not completely satisfied with your purchase, we are here to help resolve any issues.

Thank you for choosing Elimelo! If you have further questions, don’t hesitate to contact our customer service team: