Return Policy

Return Policy

Thank you for shopping with Elimelo! We are committed to ensuring the satisfaction of our customers. Please review our return policy below:

Returns

  • We accept returns within 30 days of the original purchase date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refunds

  • Once we receive your return, our team will inspect the item and process your refund.
  • Refunds will be issued to the original payment method within 5 business days.

Exchanges

  • If you received a defective or damaged item, we will gladly exchange it for a new one.
  • Please contact our customer service team at jmbaumann@biwconsult.com to initiate an exchange.

Return Shipping

  • Customers are responsible for return shipping costs, except in cases of defective or damaged items.
  • We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return

  • To begin a return, please contact our customer service team at jmbaumann@biwconsult.com.
  • Provide your order number, a brief explanation of the reason for the return, and any relevant photos (if applicable).

Non-Returnable Items

  • Certain items are non-returnable, such as personalized products and perishable goods.
  • Please check the product description for any specific return restrictions.

In-Store Returns

  • If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.

Cancellations

  • If you wish to cancel your order, please contact us as soon as possible.
  • Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at:
Email: jmbaumann@biwconsult.com
Phone: +41 78 336 87 48

Thank you for choosing Elimelo! We appreciate your business and strive to make your shopping experience as enjoyable as possible.